We’re here to help — and accountable when we fall short.
Reach our customer care team, escalate a grievance through our published matrix, or talk to us about a partnership.
Corporate Office
Kaynet Financial Services Private Limited
4800-24 Second Floor, Bharat Ram Road, Daryaganj, Darya Ganj, Central Delhi, New Delhi, Delhi – 110002, India
Customer care
Taplend app support
Report fraud
Contacted by someone asking for an advance fee? Call the Cyber Crime helpline 1930 and inform us immediately.
A clear escalation path, with committed timelines.
Every complaint receives a reference number. If you are not satisfied at one level, escalate to the next — up to the RBI Integrated Ombudsman.
Customer Support
Grievance Officer
Nodal Officer
Approved by the Board of Directors on 31st March 2025
Talk to the right team
Customer queries, partnership proposals, MSME and salary-advance enquiries — we respond within two business days.
4800-24 Second Floor, Bharat Ram Road, Daryaganj, Darya Ganj, Central Delhi, New Delhi, Delhi – 110002, India
Monday – Friday, 9:30 AM to 6:30 PM (IST)