1. What can be reported
- Fraud, bribery or corruption.
- Violation of law, RBI directions or company policy.
- Mis-selling, harassment of borrowers or unfair recovery practices.
- Misuse of customer data or breach of confidentiality.
- Manipulation of company records or financial statements.
2. How to report
Reports may be submitted in writing, with or without disclosing identity, to grievance@taplend.in with the subject "Vigil Mechanism", or by sealed post marked "Confidential — Vigil Mechanism" to 4800-24 Second Floor, Bharat Ram Road, Daryaganj, Darya Ganj, Central Delhi, New Delhi, Delhi – 110002, India.
3. Protection
No whistleblower acting in good faith will be subjected to discrimination, harassment, victimisation or any other unfair employment practice. The identity of the whistleblower is kept confidential to the extent permitted by law.
4. Investigation
Every report is acknowledged, assessed and, where warranted, investigated by an officer independent of the matter. Outcomes are reported to the Board, and corrective action is taken where concerns are substantiated.